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Vol, drogue, harcèlement: Une enquête explosive sur un Apple Store américain

Publié par wikistrike.com sur 21 Décembre 2012, 11:34am

Catégories : #Social - Société

 

Vol, drogue, harcèlement: Une enquête explosive sur un Apple Store américain

 

enquete-de-gizmodo-fait-intervenir-nicole-employee-dans-un-.jpgAprès le reportage d'Anne Poiret sur les conditions de travail entourant la confection de l'iPhone 5, l'image d'Apple risque encore de s'écorner un peu plus avec la parution, sur le Web, d'une enquête réalisée par le site Gizmodo et portant sur les habitudes des employés d'un Apple Store très particulier. Surprise garantie.

Vol, destruction de matériel, vente de drogue, utilisation de donnée privée ou encore pression psychologique ou à connotation sexuelle...Voici quelques-unes des révélations de l'enquête réalisée par le site Gizmodo et parue ce jour. En voici quelques thématiques décortiquées :

Destruction de matériel

Les "Genius" qui travaillent dans l'Apple Store où se situe l'enquête aime leurs produits. Ils les aiment tellement qu'ils n'hésitent pas à jouer au football avec, d'après les déclarations de l'employée anonyme interrogée par le site source, Nicole. Elle y explique qu'au-delà de la partie de football, les employés ont également essayé de voir qui était le plus solide entre un iPhone et un iPad, sous la forme d'un simple jeu, que ces produits soient des modèles apportés par des particuliers pour réparations ou autre. Une habitude qui aurait été prise par ces employés, tout rang professionnel confondu, et sans la moindre espèce de respect envers ceux qui les apportent comme avec ceux qui les ont confectionnés chèrement chez Foxconn.

Vol de matériel et utilisation de données personnelles

Les employés changent à loisir leurs matériels personnels qu'ils pourraient trouver obsolète, en y appliquant des coupons de réduction et en se servant dans l'inventaire au su et à la vue de tous ! Quand Sam Biddle demande si cette pratique ne dérange pas ses supérieurs, elle répond : "Absolument pas au magasin. En général, ils sont sur leurs smartphones en train de s'envoyer des textos, aux toilettes ou au rez-de-chaussée, parlant de leurs vies tragiques et jouant à Angry Birds...".

Un autre point concerne l'attitude peu professionnelle face à un public en détresse, matériel à la main. Nicole a plusieurs fois remarquée que lorsqu'une cliente "attirante" arrivait en magasin, le comportement des employés et responsables du magasin changeait du tout au tout, avec, en toile de fond, la volonté de faire apparaître un sourire sur son visage. Nicole se souvient notamment d'une femme ayant laissé son ordinateur pour réparation, dont les photos personnelles ont été regardées par des membres du magasin, rien de technique ici ! Un autre employé se souvient que c'est en regardant les données personnelles contenues sur un ordinateur qu'il s'est rendu compte que le client était allé sur un site pornographique.

Vente de Drogue

Dans cette Apple Store, on trouve des iphones, des iPads, des iPods...Et de la drogue ! L'enquête réalisée met à jour le fait qu'il existerait au sein de l'enseigne un système organisé d'achat et de vente de stupéfiants : un homme venait par l'arrière de la boutique et distribuait de la drogue aux employés, pour que certains en consomment, pendant leur travail ! Nicole indiquerait même qu'un jour un sachet de cocaïne a été trouvé une fois dans un Mac...Étrangement et rapidement, cet élément a disparu !

Harcèlement sexuel, comportement mal placé

Attouchement douteux et répétitifs de certains responsables, affabulations difficiles à mettre en cause...La pression psychologique et physique serait également monnaie courante dans cet Apple Store. Ce qui rejoint également le point précédent et la manière très "spéciale" de s'occuper de ses clients.

Mais si Nicole fait parvenir une lueur d'espoir à l'ensemble de cette histoire en expliquant que cela l'étonnerait que ce genre de pratiques aient lieu dans tous les Apple Store, une triste réalité parvient d'un autre employé : "vous n'avez pas idée des miracles que nous devons opérer sur certains ordinateurs et produits pour 16 dollars par jour. Je ne regrette pas ce que j'ai fait".

 

Maxisciences

 

Exclusive: Corrupt Apple Store Employees Come Forward Across America

We thought the crookedest little Apple Store in Texas was an isolated case. We were wrong: confessions from Apple's retail squads around the country (and world) poured in. Apple has a serious naughty behavior problem on its hands, and the Evil Geniuses are speaking out.

The sources we talked to this summer described an Apple Store that wasn't just poorly managed—it was a personal playground. Computers were traded for plastic surgery, iPhones were smashed like party favors, and employees outright stole from the back room for their own pleasure. It was a den of misuse and abuse, all under the gleaming white aegis of Apple Retail. The perfection is a myth.

And now we know the store-gone-crazy is systemic, reaching from Tennessee to Vancouver, and across oceans. Here's what's happening in the stores you trust. The following sources contacted us via email and Skype, ranging from the Southeast, Tennessee, across California, Massachusetts, Canada, Maryland, Michigan, New York, New Jersey, and Texas. There were even more—"I worked in the most corrupt in the UK"—who couldn't be included in time.

Click on any image to expand it

Destruction

Exclusive: Corrupt Apple Store Employees Come Forward Across America

The habit of breaking things just because you can ran throughout our Genius Bar confessions. Because sometimes breaking expensive things is fun. For almost everyone who wrote in, the inventory room was a playground—and management was either oblivious or in on the action.

Exclusive: Corrupt Apple Store Employees Come Forward Across AmericaDestroying merchandise is treated as a game.

Exclusive: Corrupt Apple Store Employees Come Forward Across AmericaManagers overlooked Geniuses intentionally ruining iPads, buying drugs from employees and sexually harassing them instead.

Exclusive: Corrupt Apple Store Employees Come Forward Across AmericaDestroying expensive things for fun wasn't just a game—it was a documented game. Destructive Geniuses actually snap evidence of their handiwork. Here we see a shattered iPad, brand new in its box.

Stealing

After the thrill of breaking wears off, you might as well start taking it for yourself.

Exclusive: Corrupt Apple Store Employees Come Forward Across AmericaThe trick of swapping out broken, old, or otherwise unwanted employee gadgets for brand new ones out of store inventory was a regular one. Discount codes were also applied liberally where they didn't belong. In short: Geniuses played the system to get free toys.

Exclusive: Corrupt Apple Store Employees Come Forward Across AmericaNicole, who contacted me after reading our first Genius Bar report, didn't have much to worry about when she worked back in the inventory room. It was like a bunch of kids in detention.

sambiddle: was management.. not doing much?
nicole: Definitely not in our store
nicole: They were generally in the office texting about their tragic lives, playing angry birds, on the floor texting, or hooking up with each other in the closets

Exclusive: Corrupt Apple Store Employees Come Forward Across AmericaThese two employees stole straight from the source—one even flipped Apple components and swapped in cheaper ones he bought online.

But Nicole probably wins for the zaniest heist: the giant display iPhones Apple places in its store windows:

sambiddle: did you ever take things for yourself? since you were right there with ALL the inventroy
sambiddle: inventory
nicole: I took visual items a lot
nicole: and gave them away to other employees a lot.. instead of destroying them like indicated
sambiddle: what are those?
nicole: Like you know the display headphones on the floor? And the acrylics and cables and everything?
nicole: Or the giant ipods in the window displays
sambiddle: yeah
nicole: I'd take things like that a lot
sambiddle: HAHA wait you took the giant ipods!?!
nicole: I have a giant nano, an ipod touch, some popcorn, a giant table from the "GO GREEN" window.. I have a pretty large collection

sambiddle: did you witness any abuse/theft/destruction etc?
nicole: definitely. even within our team although we were the ones responsible for catching and reporting it so obviously when it was within our team it wasn't reported
Whenever any apple branded items are returned (as long as they aren't serialized like ipods/computers/ipads and such) they get thrown in a box called scrap which basically goes back to apple recycling.. and people constantly took things out of there.. we had specialists taking easypays and floater ipod touches home constantly
nicole: They sell REALLY well on ebay
sambiddle: did you guys ever just fuck with inventory?
sambiddle: break things?
nicole: One of the inventory guys with me did
nicole: he was a definite hot head. He broke a few imac screens and would throw things sometimes
sambiddle: just for fun?
nicole: never got in trouble because management thought it was funny. but a genius threw an ipod touch and broke it and got fired immediately
nicole: yeah usually for fun or if he was pissed off

Sex(ual Harassment) and Personal Violation

Our store source say managers and staffers harass each other regularly, with no consequences. Personal information—both staff and customer—is trivial.

nicole: yeah
nicole: she called me in the office once because one of the guys that worked there was struggling with his sexuality (completely NOT my business.. sure he told her that in confidant) and told me that all of us in the store who were bisexual and dating both sexes were just showing him it was a choice and just on and on with the church talk
nicole: management loved to do that. Share incredibly personal conversations with others under the guise of being "caring"
sambiddle: that's sure not good
nicole: Wage information.. sexuality.. medical conditions.. all of it

Geniuses digging through customer hard drives was widely reported.
Exclusive: Corrupt Apple Store Employees Come Forward Across America

If a woman walked in, her stuff would get digged through, shared, and laughed at. Team bonding. Your iPhone camera roll isn't safe.

Exclusive: Corrupt Apple Store Employees Come Forward Across AmericaA Texan tipster says he and his Genius friends had unrestricted access to customer personal data.

Exclusive: Corrupt Apple Store Employees Come Forward Across AmericaGood looking customers were given whatever they want, says this source.

Particularly—and with zero surprise—targeting attractive women.
Exclusive: Corrupt Apple Store Employees Come Forward Across AmericaWe all know what "personal use" means.

nicole: we had an incredibly obnoxious manager who figured since he was gay it would be okay for him to grab girl's breasts and butt constantly
nicole: and he didn't get the hint when people asked him to please not do that lol

nicole: I remember we had a playmate (Is that what they're called?) like one of those college girls who isn't famous but she's naked nonetheless
sambiddle: hahah
nicole: she brought her computer in and I definitely remember a lot of the guys were going through her pics

Fraud

Bethesda is a tony suburb of Washington, DC—and a plum market for Apple. The store rakes in money, and caters to affluent, powerful business clients in the region. And according to our source, is as crooked as Scott Forstall's jacket tassels.

Exclusive: Corrupt Apple Store Employees Come Forward Across America

He detailed a history of manipulation, deception, and borderline fraud.

Bethesda Row

Drugs

iPhones ain't the only white thing you can find in an Apple Store.

Exclusive: Corrupt Apple Store Employees Come Forward Across America

Geniuses at this store bought and sold drugs to each other while you thought they were fixing your laptop.

Why?

There are—and will always be—miscreants in every job. Miners, lawyers, cooks, Geniuses—there's no industry that's immune to misbehavior. But when emails arrived in droves repeating the same naughty phenomena, you have to wonder why a company whose rep is as sterling as Apple's seems to have such a pattern of internal havoc. Employees lamented how the company's "culture has declined significantly," that the former "culture is definitely not there anymore." One former employee who had opened retail stores across North America and Asia claimed "The corruption within Apple goes straight to the top. That is why I left, I couldnt tolerate it anymore. Under Mr. Cook, Apple is fracturing from the inside out."

But there's probably a less theatrical explanation here. Apple Stores mint their own gold. They sell some of the most desirable expensive products in the history of desirable expensive products, without the pressure of commission. The stuff sells itself—and websites like ours sure help—and that's why Apple has the most profitable retail operation per square foot in the entire country. The stores make more money than Tiffany, which literally sells giant diamonds.

So why care? When you're in a fog of money, you can imagine it's easier to lose sight of scruples. This doesn't make stolen phones and smashed computers OK, but it might explain why its's so pervasive. And until Apple realizes that its own massive consumer success might actually be a liability, turning its sales mills into playgrounds, we're going to have ever reason to hesitate before handing over our MacBook to that smiling Genius.

 

Gizmodo

Commenter cet article

Jérôme 21/12/2012 18:23


Je peux attester que ça n'arrive pas uniquement dans les magasins où des jeunes sont sous-payés, le montant du salaire n'a rien à voir dans ce genre de comportements. Dans un autre registre, si
tel était le cas, nous ne verrions pas autant de cas de gens pleins aux as essayant (et réussissant) de voler dès qu'ils en ont l'occasion (banquiers leurs clients, médecins leurs patients,
assureurs leurs clients, etc...). Pas besoin d'être sous-payé pour n'avoir aucune conscience professionnelle (ni conscience tout court d'ailleurs) ou pour avoir envie de voler.


 


Mais il est évident que sous-payer ses employés augmente gravement les chances qu'ils se mettent à piquer dans la caisse à la première occasion.


 


Mais je ne jette la pierre à personne, je serais mal placé pour le faire

mal du siècle 21/12/2012 16:52


non mais ça c'est dans tout les boites ou les jeunes gens sont mal payer, ils en ont rien a foutre surtout quand ils doivent servir des gens bien mieux lotis.

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